Returns & Refund Policy

Last updated: September 2026

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VapoCept is sold with a 60-day money-back guarantee offered by the retailer that processes the order. This page explains how the guarantee works and how to request a refund. As an independent affiliate we do not process payments or refunds ourselves, but our support team will help you reach the right place.

1. 60 Day Money-Back Guarantee

If you are not satisfied, contact support within 60 days of your purchase date and the retailer will refund your order, including any shipping and handling you paid. Refunds are issued to the original payment method and normally appear within 5 to 10 business days, depending on your bank.

2. How to Request a Refund

• Contact our support team at contact@customercs.com with your order number and the email address used at checkout.
• Let us know the reason for your return so we can continue improving our product and service.
• Our team will confirm your refund eligibility and provide return instructions if needed.

3. Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected on your original payment method, depending on your bank or card issuer.

4. Eligibility

Refund requests must be submitted within 60 days of the original purchase date. Requests submitted after this period will be reviewed on a case-by-case basis at our discretion.

5. Multi-Bottle Packages

The 60 Day Money-Back Guarantee applies to all package sizes (2, 3, and 6 bottles). If you purchased a multi-bottle package, the guarantee still applies from the date of your original order.

6. Shipping Costs

Original shipping and handling fees are non-refundable, except where required by law or in cases of a shipping error or defective product on our part.

7. Questions